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Universal Behavior Precautions:

Techniques for Verbal De-Escalation


The medically ill (physical or mental illness) person may pose a risk to others due to an illness (acute or chronic). This could be the patient, family or visitor. Few professionals like to deal with conflict and confrontation and this class addresses how to deal with threatening, volatile or out of control patients, physicians or fellow co-workers. The art of conflict management is a skill that can be developed!  Four-hour course.

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